Greenfield Security Adoption
Achieve immediate effectiveness and operational readiness from day one. Learn to fully leverage your chosen security solution to maximize its value. Our team works closely with yours, offering hands-on training and knowledge transfer. The service is customized to your needs, focusing on use cases that align with your specific requirements.
Is this service a right fit for you?
Our Greenfield Security Adoption service is designed for organizations that are:
Purchasing a new security tool
You've invested in a new security solution and want to ensure proper implementation.
No internal competencies built yet
Your team needs to develop skills and knowledge to effectively use the new security solution.
Need guidance how to use the product
You require expert guidance
on best practices and optimal usage of your security solution.
Need assistance with implementation
You want hands-on support during the implementation phase to ensure proper setup.
Want to become operational from day one
You aim to maximize ROI
by ensuring your security solution is fully operational immediately.
The Customer Success Gap
Effective post-sales engagements are essential for helping customers successfully implement security products, drive adoption, tailor solutions to their needs, and realize maximum ROI.
The Current State
Technology acceleration and the increasing complexity of software-as-a-service (SaaS) products make post-sales support even more significant.
Security vendors often provide Customer Success services
aimed to address these goals.
66%
of customers report their post-sales needs are only being moderately addressed or worse
Why is there a mismatch?
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Misaligned Focus
Customers' feedback suggests a mismatch between how vendors provide Customer Success services and what customers really value. Customers prioritize assistance with technical implementation and deployment, while vendors often focus on generic adoption services.
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Value Mismatch
Additionally, Customer Success plans tend to be expensive relative to the value they provide. Customers also prefer having a technical expert as their primary point of contact, whereas vendors often assign non-technical Customer Success Managers instead.
Greenfield Security Adoption bridges this gap
We provide what customers actually need: technical expertise, implementation assistance, and real value.
Why Choose Our Greenfield Security Adoption?
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Smooth Adoption & Upskilling
Ensure smooth adoption of your new security solution while upskilling your team to maximize value from day one.
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Align Business & Technical Goals
Align business goals with technical processes to optimize and automate manual tasks.
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Comprehensive Guidance
Achieve your security and compliance objectives with comprehensive guidance and end-to-end implementation assistance.
